General Terms of Service

Effective as of 06-30-2025

1. Purpose and acceptance

These General Terms govern the contractual relationship between Maison Latina Propre (hereinafter "the Provider") and any client (hereinafter "the Client") using its cleaning services. Any engagement implies unconditional acceptance of these terms.

2. Commitments of the parties

3. Service terms

Minimum duration

2 consecutive hours per intervention (unless otherwise agreed in writing)

Available frequencies

One-time • Weekly • Bi-weekly • Monthly • Custom

4. Pricing and payment

Service type Hourly rate Minimum charge Terms
One-time 45 CHF 2 hours Payment after service
Regular 40 CHF 3-month commitment Monthly invoice
Special (windows, post-construction...) On quote
Accepted payment methods:
Twint
Bank transfer
PostFinance

Payment term: 10 days upon invoice receipt. Any delay incurs 5% monthly penalties.

5. Bookings and modifications

  Booking

By phone, email or online form (confirmed by email within 24h)

  Cancellation

48h minimum before intervention (100% fees if not respected)

  Modification

Possible until 24h before subject to availability

  Client absence

Full billing if access impossible without notice

6. Warranties and liabilities

Satisfaction guarantee

Free corrective intervention within 48h for justified complaints

Civil liability

Professional liability coverage

Valuable items

Excluded from warranty - recommended to be kept in safe

Force majeure: Neither party shall be responsible for delays or failures due to events beyond its control (natural disasters, strikes, etc.).

7. Intellectual property

All elements of the website www.maisonlatinapropre.ch (logos, texts, images) are the exclusive property of the Provider.

Any reproduction, even partial, without prior written authorization is subject to legal action.

The "Maison Latina Propre" brand is registered - commercial use prohibited.

8. Personal data

Collected data is processed in accordance with our Privacy Policy and Swiss data protection laws. The Client has right of access, rectification and opposition.

9. Disputes and applicable law

  • 1. Attempt at amicable resolution (30-day period)
  • 2. Mediation by local Chamber of Commerce
  • 3. Exclusive jurisdiction of courts

Applicable law: These T&Cs are governed by Swiss law. The French version prevails in case of discrepancy.

10. Contact and legal information

Acceptance of General Terms

By using our services, you acknowledge having read and accepted all these General Terms which prevail over any other document.

Effective date: 07/07/2025

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